AI can help teams ship more software, but are they learning enough to make better products? At the Lenny and Friends Summit, Linear’s Karri Saarinen argues that great products depend on the understanding teams build through customer conversations, shared critiques, and hands-on work. He shares how Linear uses AI customer briefings, weekly quality reviews, and candid feature feedback to strengthen the judgment of the whole team.
Recorded live at Lenny and Friends Summit on September 10, 2026, in San Francisco.
