How I Rebuilt a $1.3B Giant with an AI Agent While Facing My Own Death | Intercom, Eoghan McCabe

Intercom hit $50M in ARR faster than any SaaS company since Salesforce did. Then AI upended the model, and founder and CEO Eoghan McCabe got seriously ill and described waking up to a dark blur. Instead of playing it safe, he shut off $60M in revenue and rebuilt Intercom around a ruthless new focus. In this raw conversation, he explains why founders must trust their gut, reject the status quo, and rebuild for the agentic era. 00:00 Intro 01:24 An Irish founder’s American dream 02:42 The record-breaking rise of Intercom 4:00 Waking Up to a Dark Blur 06:14 Killing $60M…