A 4-step framework for building delightful products | Nesrine Changuel (Spotify, Google, Skype)

Nesrine Changuel helped build Spotify, Google Chrome, and Google Meet. Her work has helped her discover the importance of emotional connection in building successful products. At Google, she served as a dedicated “delight PM,” a role specifically focused on making products more delightful. She recently published Product Delight, a book that provides a practical framework for creating products that serve both functional and emotional needs. Based in Paris, she now coaches founders and CPOs on implementing delight strategies in their organizations. *What you’ll learn:* 1. Why delight is a business strategy, not just “sprinkling confetti” on top of functionality 2.…