Intercom hit $50M in ARR faster than any SaaS company since Salesforce did. Then AI upended the model, and founder and CEO Eoghan McCabe got seriously ill and described waking up to a dark blur. Instead of playing it safe, he shut off $60M in revenue and rebuilt Intercom around a ruthless new focus. In this raw conversation, he explains why founders must trust their gut, reject the status quo, and rebuild for the agentic era.
00:00 Intro
01:24 An Irish founder’s American dream
02:42 The record-breaking rise of Intercom
4:00 Waking Up to a Dark Blur
06:14 Killing $60M revenue to survive
08:41 How legacy companies avoid getting left behind
10:27 Eoghan’s ultimate advice for founders
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